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Cancel and Refund Policy

Home Cancel and Refund Policy

Refund Policy

By accessing the services provided by the Website you agree to the following Terms of Service:

Cancellation by Website/Application/Customer

You as a customer can cancel your order anytime up to the products not dispatched from our end or  end time of the slot for which you have placed an order by calling our customer care service or from mobile app or from website. In such a case we will refund any payments made by you for the order into your wallet or your account with in 3-6 working days.

Return & Refunds

Once an order dispatched is confirmed, we will notify you through email, SMS or whatapp message then Medhya Farms will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties. 

In case of Damaged product 

  • Medhya Farms needs to be notified of damaged product within 5 days from delivery date via email to medhyafarms@gmail.com 

  • In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent. 

  • In case of multiple item shipments, only the affected product can be returned and replaced.

  • We will be happy to re-send and replace the product(s) promptly  and we will work with you on providing an amicable solution.

  • Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 

In case of Missing product

  • Medhya Farms needs to be notified of missing product within 5 days from delivery date via email to medhyafarms@gmail.com 

  • In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent. 

  • We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product

  • Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 

In case of spoiled product

  • Medhya Farms needs to be notified of spoilage of product within 10 days from delivery date via email to medhyafarms@gmail.com In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared 

  • We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained

  • We will work with you on providing an amicable solution. 

  • Product will be replaced after due investigation and diligence and we assure a fair outcome at all times. 

  • Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter. 

Accountability for Quality

We ensure basic quality checks like Expiry Date etc but are not liable for any medical/health/or other consequence pertaining to the consumption of the product. The customer is solely responsible for the product she/he purchases and the effects of the consumption of these products are her/his responsibility including any expenses or costs that medical treatment or any other action may ensue.